Return & Refund Policy at High Score Heaven

General Return Policy

At High Score Heaven, we want you to be completely satisfied with your purchase. If there’s an error in your order, please contact us here.

Standard Return Policy

Customers at High Score Heaven have a generous window of 30 days from the date of receipt to return an item. The item must be in its original condition and packaging. Return shipping costs are the responsibility of the customer. Upon return, the customer is eligible for a full refund.

Please note that special orders and custom items are non-returnable or refundable.

In cases where the returned merchandise has been opened, used, or is not in its original packaging, a 10% restocking fee may apply.

Holiday Return Policy

For items shipped by High Score Heaven between November 1 and December 31, the return period is extended until January 31. The item must be returned in its original condition and packaging, with return shipping costs covered by the customer. A full refund or item exchange is available.

Similar to the standard policy, special orders and custom items remain non-returnable or refundable. Additionally, opened, used, or unpackaged returned merchandise may incur a 10 % restocking fee.

We value your satisfaction and strive to make the return and refund process as smooth as your gaming experience with High Score Heaven.

If you have any questions, feel free to Contact us at: support@highscoreheaven.com